Hello, I have recently opened a support case 07806389 "Issues setting up custom filter for flagged emails", because we haven't been able to configure the custom filter to stop archiving of Flagged emails.
The support guy tried to help but in the end hasn’t been much helpful. The final statement is that "FlagRequest is a MAPI named property of type MNID_ID which is not supported by EV custom filtering"
There was a workaround recommended to teach the users to not only flag their emails but also set a reminder, this is actualy what we have been doing since beginning, but our users find it not helpful, because if the reminder expires the email is archived.
I find it really sad that after so many years we have had flags in Outlook one of the top archiving solution isn't able to work with it.
Is it on your list or do you plan to implement it? When it will be available?
It doesn't matter if it will be a standard option of the policy or part of the custom filtering.
thanks
Lubomir
@moderators
Sorry, but I had no time to search the existing Ideas, so in case it is already mentioned please move my post to the existing thread.