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Enterprise Vault: Item has been archived by Enterprise Vault

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I need a solution

There are some users that access all to the same account (secondary), but when they open an archived email (Outlook 2010) they do not see the attachments.

It is showed the message from the screen:

EV error attachments.png

 

 

Enterprise Vault Symantec Corporation Version: 10.0.1.1171

 

Please help!


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