I need a solution
One of our Evault user is experiencing issue when trying to open attachments from his archive.
When he tries to open the attachment, it launches internet explorer and it comes up with the following error on IE window.
"Error Enterprise Vault error when trying to open attachment from archive item. Getonlineattachmentfilesize 0xC0041B0f"
I hope someone could give me an idea how to troubleshoot or resolve this issue. Not sure if this is happening on multiple users in our environment but only one user has reported this incident. Below is the version information of our EV server.
EV Product Version | EV Binary Version | EV Directory Database Version | EV VaultStore Database Version |
9.0.3 | 9.0.3.1164 | 9.36.1.45 | 9.13.9.24 |
Would appreciate any help you could give. Thanks!